FAQ
Frequently Asked Questions
What is Bello Home?
Bello Home is a kitchen countertop product that creates ready-to-drink wellness beverages at the touch of a button. We purify and personalize tap water using a carbon block filter and multi-serving glass capsules containing natural concentrates.
Is Bello Home easy-to-use?
Bello Home was designed to be easy-to-use for everyone, including children and seniors.
All you need to do is fill up your water tank, place the capsule on your Bello Home, select your flavour intensity level and press the button to begin dispensing.
Furthermore, our capsules were designed to be easily added and removed from your Bello Home without any cleaning or sealing requirements between use.
Your Bello Home will come with a complete user manual should you need further instructions.
When is shipping starting?
Bello Home is currently available directly from our website, and ships everywhere in North America excluding Alaska and Hawaii. Shipping takes around 5 to 7 days.
What is included with my Bello Home?
Your initial order contains everything you need to get started with your Bello Home dispenser, namely your Bello Home itself, one Carbon Plus Filter lasting up to six months and one power cable.
Contact the team?
You can reach us via DM on Instagram and Facebook, or send us an email at lisa@bellowater.co.
Warranty?
Your Bello Home is covered under warranty for up to one year.
Can I cancel my pre-order?
If you have pre-ordered your Bello Home and wish to cancel your order, you are entitled to a full refund. To initiate the cancellation and process a refund, please reach out to lisa@bellowater.co.
Bello™ Home
How does personalization with my Bello Home work?
Your Bello Home infuses your water with natural concentrates found in the glass capsules. The natural concentrates contain real ingredients like fruit and plant extracts, vitamins and minerals, allowing you to create any type of still beverage.
You can select the flavour intensity level you would like in your drink, ranging from light to medium and strong.
Can my Bello Home dispense cold or chilled beverages?
While your Bello Home itself does not cool or chill beverages that are being dispensed, you can conveniently detach and store the water tank directly in the fridge ahead of use, or add ice cubes directly in your water tank or your cup.
Do I have to clean my Bello Home between uses?
Each Bello Home is configured with a self-descaling system, meaning it automatically cleans itself between uses. This allows you to switch seamlessly between different capsules, ensuring that there is no cross-contamination.
Can I use my Bello Home exclusively for filtered water?
Certainly! Since Bello Home purifies water before infusion, adding a flavoured capsule is optional and you can simply drink filtered water.
What is the power voltage requirement for my Bello Home?
Bello Home runs on both 110V and 220V requirements. Each dispenser comes with its own power supply tailored to its individual needs. If you’re in the United States or Canada, using your Bello Home is as simple as plugging your Bello Home into a regular 110V outlet.
What is the size and what are the dimensions of my Bello Home?
The dimensions of your Bello Home are 12 x 6.5 x 13 inches (31 x 16.5 x 33 centimetres). This makes it compact and sleek enough to fit anywhere, like your kitchen countertop.
What is the capacity of my Bello Home’s water tank?
The capacity of your Bello Home water tank is 1900 ml (approximately eight cups).
Capsules
How do I use capsules with my Bello Home?
Using your Bello Home is simple:
- Place the capsule in your Bello Home.
- Select your flavour intensity level; light, medium, or strong.
- Press the button to begin dispensing and again once finished.
- Remove the capsule from your Bello Home and store it in the fridge.
What do the capsules contain?
The capsules contain natural concentrates with real ingredients like fruit and plant extracts, vitamins and minerals.
We allow you to enjoy a wide range of better-for-you beverages, from zero-calorie flavoured waters and wellness drinks, to simple and clean iced teas, with ten different flavours available for purchase at launch.
Do the capsules contain any stevia or artificial sweeteners?
No, the capsules do not contain any stevia or artificial sweeteners.
How long do the capsules last once opened?
Once opened, each capsule lasts up to ten days. The capsules must be refrigerated between uses. Any unopened capsules last up to one year.
How many drinks can I make with my Bello Home while using a single capsule?
A single capsule can make anywhere between 12 and 50 drinks using your Bello Home, depending on the product line and flavour intensity selected for your beverages.
What is the price to purchase a single capsule?
Each capsule costs $9.95 USD per unit.
Do I have to seal the capsule between uses?
No! Our patented technology has made it possible to seamlessly insert and remove any capsule from your Bello Home without needing to open or close any cap between uses.
Can I re-use or refill a glass capsule on my own? What should I do with a glass capsule once it is empty?
Our glass capsules are multi-serving, but not refillable in order to comply with health and safety regulations. With that being said, you are able to recycle your glass capsules after they are finished and each capsule can make anywhere between 12 and 50 drinks.
Carbon Filter
What kind of filter does my Bello Home use?
Bello Home uses a plant-based and compressed activated carbon block filter, providing a very high quality standard for water filtration compared to alternate water treatment methods like gravity-based granulated technology and reverse osmosis.
How is a carbon block filter different from other water filters?
Bello’s carbon block filtration technology is exceptionally porous and three times finer than gravity-based granulated carbon, removing 66 contaminants including lead, chlorine, pesticides and herbicides, compared to just five or six on average with a standard filter.
What filtration standards does my Bello Home meet?
With superior and instantaneous filtration efficiency, Bello’s activated carbon filter complies with NSF/ANSI standards 42, 53, 372 and 401 by using its built-in pump to propel water through for optimal purification at the touch of a button
Bello Home’s compliance with NSF/ANSI standards means that our water filtration process has undergone extensive testing to ensure the highest level of product quality and safety.
What are NSF/ANSI standards 42, 53, 372 and 401?
NSF 42 covers aesthetic claims, including taste and odours from chemicals like chlorine.
NSF 53 covers health effects and your Bello Home’s ability to filter out heavy metals, such as arsenic and mercury, as well as pesticides, herbicides, bacteria and more.
NSF 372 specifically covers health effects and your Bello Home’s ability to filter out lead.
Finally, NSF 401 covers the removal of up to 15 individual contaminants that have been identified and well-documented in published studies related to drinking water quality.
How long does my Bello Carbon Filter last?
Bello’s filter has a six-month lifespan, offering superior performance, durability, reliability, convenience and price. Our Carbon plus filter outlasts typical water pitcher filters, which typically last around one month on average and need to be replaced frequently.
What is the price to purchase a single Bello Carbon Filter?
Each Bello Carbon Filter costs $39 USD per unit.